Your privacy is our priority. This document explains in detail how my36 collects, uses, stores, and protects the personal data of every member using our platform in Malaysia.
My36's Privacy Commitment to You
Six core principles that shape how we handle the personal data of every my36 member.
All your personal data and financial transactions are protected using 256-bit SSL encryption — the same security standard used by leading banking institutions. No one can access your data during transmission.
As a my36 member, you have the full right to access, correct, or request deletion of your personal data at any time. We provide a simple and transparent process for you to manage your own information.
My36 has never and will never sell member personal data to any third party for marketing or commercial purposes. Your data is used solely for platform operations and to improve the user experience.
All data handling operations at my36 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our privacy practices in line with the latest legal requirements in Malaysia.
My36 sets specific data retention periods for each category of information. Data is not kept longer than necessary, and we conduct regular reviews to ensure outdated data is securely disposed of.
In the event of any data breach affecting your information, my36 is committed to notifying affected members within 72 hours and taking immediate remedial action to minimize the impact.
This Privacy Policy explains how my36 handles your personal data. By using the my36 platform, you agree to the practices described in this document. Please read it carefully before using our services.
My36 ("we", "Platform", or "my36") takes our responsibility to protect the privacy of every individual who interacts with our platform seriously. This Privacy Policy is established in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
This document applies to all registered members, website visitors, and any individual interacting with any my36 service through our official website or mobile app. We are committed to ensuring your personal information is handled with full transparency, security, and respect.
My36 acts as the data controller for all personal information collected through our platform. This means we are responsible for deciding how and why your data is processed, and we bear full responsibility for compliance with applicable data protection laws.
My36 collects various categories of personal data depending on how you interact with our platform. Below is a detailed summary of the data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Mandatory |
| Contact | Email address, mobile phone number | Mandatory |
| Financial | Bank account number, bank name, transaction history | Mandatory |
| Technical | IP address, device type, web browser, operating system | Automatic |
| Usage | Game history, activity logs, platform preferences | Automatic |
| KYC | Copy of identity document, verification selfie | Mandatory (withdrawal) |
We only collect data that is genuinely necessary for the stated purpose. If certain information is not required, we will not request it from you.
Your personal data is collected through several key channels:
My36 uses your personal data for legitimate and defined purposes. We do not process your data for purposes incompatible with the original reason it was collected without obtaining fresh consent from you.
You may withdraw your consent to receive marketing communications at any time by contacting our support team or through your account settings, without affecting the core services you receive.
My36 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are specific situations where we need to share your data with trusted parties in order to deliver our services to you.
All third parties that receive my36 member data are bound by strict data protection agreements and are only permitted to use that data for purposes specified by my36.
My36 continuously invests in the latest security technologies and practices to protect your personal data from unauthorized access, loss, damage, or improper disclosure.
While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials.
My36 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by Malaysian law.
When data is no longer needed, we will securely dispose of it using methods that ensure it cannot be recovered.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by my36:
Request a copy of the personal data we hold about you at any time.
Request correction of any inaccurate or incomplete personal data.
Request deletion of your personal data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a machine-readable format for transfer to another provider.
Request restriction of your data processing while its accuracy or intended use is under review.
To exercise any of the above rights, contact the my36 support team via the in-platform live chat. We will process your request within 30 business days and may require identity verification before responding.
My36 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the my36 platform.
My36 reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or recommendations from data protection authorities. Any material changes will be communicated to you via in-app notifications or email to your registered address.
The "Last Updated" date at the top of this document will always be updated to reflect the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
Continued use of the my36 platform following any updates to the Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding how my36 handles your personal data, our privacy team is ready to assist. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
You can reach us via live chat available on the my36 platform, operating 24 hours a day, 7 days a week. Our trained team will assist you with any privacy and data protection enquiries.
For issues related to platform terms of use, please refer to Terms and Conditions us. For information on responsible gambling and self-protection, please visit the Responsible Gambling us.
my36 is committed to responding to all privacy-related inquiries within 14 business days. For urgent issues or those involving account security, we aim to respond within 24 hours.
Join my36 Today
With industry-grade data protection and full compliance with Malaysia's PDPA, you can play with peace of mind alongside over 500,000 my36 members who have trusted our platform.