This document outlines the rules, rights, and responsibilities binding every member who uses the my36 platform. Please read it carefully before registering or using any of our services.
Key Things You Need to Know
A summary of six key aspects of the my36 Terms and Conditions before you read the full document.
Only individuals aged 18 and above are eligible to become my36 members. Only one account is permitted per individual. Registration with false information will result in immediate account termination without prior notice.
Members are fully responsible for the security of their own passwords and accounts. my36 uses 256-bit SSL encryption to protect all data and transactions. Any suspicious activity must be reported to our support team immediately.
All financial transactions are processed through secure and trusted channels. Withdrawals are only approved once KYC requirements are met. my36 reserves the right to hold transactions suspected of involving unlawful activity while an investigation is conducted.
All bonuses and promotions are subject to rollover requirements and validity periods. Abuse of the bonus system, including the use of multiple accounts to claim bonuses, may result in bonus cancellation and account termination.
Activities such as fraud, money laundering, use of automated software or bots, and collusion between players are strictly prohibited. Violations will result in permanent account termination and freezing of all associated funds.
My36 reserves the right to update these Terms and Conditions at any time. Members will be notified via in-app notifications or their registered email. Continued use of the platform after an update constitutes acceptance of the new terms.
By registering or using any my36 service, you are deemed to have read, understood, and agreed to be bound by all terms and conditions set out in this document.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and my36 ("Platform"). This document governs all aspects of your use of the my36 platform, including the website, mobile app, games, financial services, and customer support we provide.
By accessing or using any part of the my36 platform, you confirm that you have read and fully understood these Terms, and you agree to comply with them without any additional conditions. If you do not agree with any part of these Terms, please stop using the platform immediately.
These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, which also form part of the overall agreement between you and my36.
My36 services are only available to individuals who meet the following requirements:
my36 conducts age verification as part of the KYC process. Any account found to be owned by an underage individual will be terminated immediately, and all funds may be returned or forfeited depending on the circumstances.
By registering, you confirm that all information you provide is true, accurate, and current. my36 reserves the right to request identity verification documents at any time to confirm your eligibility.
Each individual is only permitted to hold one (1) active account on my36. Owning multiple accounts under the same identity is a serious violation of these Terms and may result in the termination of all related accounts and freezing of funds.
During registration, you are required to provide accurate and complete information including your full name, date of birth, active email address, and valid mobile number. This information is used for identity verification, account communications, and financial transaction processing.
My36 recommends enabling two-factor authentication (2FA) for an added layer of protection. This feature is available in your account settings and is strongly encouraged for all members.
My36 supports a variety of secure and trusted payment methods including FPX, local bank transfers, and popular e-wallets. All transactions are processed through encryption-protected channels to keep your funds safe.
Deposit Requirements:
Withdrawal Requirements:
All withdrawal requests are subject to standard security checks. my36 is committed to processing valid withdrawals promptly and transparently. If you experience an unusual delay, please contact our support team.
My36 offers a variety of bonuses and promotions to members from time to time. Each offer has specific terms and conditions that must be met before bonus funds can be converted into withdrawable cash.
General terms that apply to all my36 bonuses include:
Detailed terms for each promotion will be stated on the relevant promotion page. Please review the specific terms before claiming any bonus.
All games offered on the my36 platform use a Random Number Generator (RNG) that has been independently audited to ensure game outcomes are random, fair, and cannot be manipulated by any party, including my36 itself.
Members agree to comply with the following platform rules:
My36 reserves the right to withhold wins suspected of being obtained through illegitimate means while an internal investigation is conducted. my36's decision in such matters is final.
The following activities are strictly prohibited on the my36 platform and may result in permanent account termination, fund freezing, and legal action where applicable:
my36 cooperates fully with relevant authorities and regulatory bodies. Any activity suspected of being unlawful will be reported to the appropriate parties.
My36 values the privacy of every member. All personal data collected during registration and platform use is handled in accordance with our detailed Privacy Policy and Malaysia's Personal Data Protection Act 2010 (PDPA).
By agreeing to these Terms, you grant my36 permission to:
My36 will not sell or disclose your personal data to third parties for marketing purposes without your explicit consent. For further details, please refer to Privacy Policy ours.
My36 provides its platform on an "as is" and "as available" basis. While we strive to keep the platform running without interruption at all times, my36 cannot guarantee that the service will always be free from technical errors, disruptions, or unplanned downtime.
My36 will not be liable for:
Under no circumstances shall my36's total maximum liability to any member exceed the actual deposit amount made by that member in the thirty (30) days preceding the relevant claim.
Members may close their account at any time by contacting the my36 support team. Account closure requests will be processed within seven (7) business days, subject to the settlement of all pending transactions.
My36 reserves the right to suspend or terminate any member's account without prior notice under the following circumstances:
Upon account termination, all valid remaining balances (after deducting any bonuses with unfulfilled requirements) will be returned to the member via the original payment method within a reasonable timeframe.
My36 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon being posted on the platform, unless otherwise stated.
When material changes occur, my36 will notify members via in-app notifications or email to your registered address. It is your responsibility to read and understand those updates. Continued use of the platform after updates are published constitutes your acceptance of the revised Terms.
We encourage you to review this Terms and Conditions page from time to time to ensure you are always aware of the latest rules applicable to your use of the my36 platform.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is available at any time through the support channels available on the platform.
The my36 customer support team can be reached via live chat on our app or website. We operate 24 hours a day, 7 days a week, including public holidays, to ensure every query receives prompt attention.
For issues relating to personal data protection, please refer to Privacy Policy ours. For responsible gaming guidance, please visit the Responsible Gaming ours.
Join my36 Today
By understanding our Terms and Conditions, you are one step closer to enjoying a safe, fair, and entertaining online experience alongside more than 500,000 my36 members across Malaysia.