Have fun safely and meaningfully. my36 provides a range of self-control tools, ongoing support, and practical guidance so every member in Malaysia can enjoy a healthy and controlled gaming experience.
For my36, responsible gaming is more than a slogan — it is at the core of how we operate every day. We believe that online betting and gaming should be enjoyed as entertainment, not as a source of income or an escape from daily problems.
Most of our members play in a healthy way — setting spending limits, playing for fun, and knowing when to stop. That said, we understand that some individuals may need a little extra support to maintain controlled play habits. That is where my36 comes in — not to penalise, but to help.
The my36 platform is built on the principle that every member deserves a safe, transparent, and enjoyable gaming experience. From self-adjustable deposit limits and account break options to full self-exclusion — all these tools are available directly in your account without needing to contact anyone.
My36 operates on trust. Trust begins when we are honest with members about the risks present in every form of betting. No game guarantees a win — the odds always favour the house in the long run. Understanding this fact is the first step in playing responsibly.
We also recognise that financial pressure, relationship issues, or work stress can affect the way a person gambles. When gambling starts to feel like a burden or a necessity, that is a signal it is time to seek help. my36 provides the resources you need so you don't have to go through it alone.
Every self-control feature on the my36 platform is designed to be easy to use, take effect immediately, and require no complicated process. We do not want technical barriers to stand in the way of you making the best decisions for yourself.
The my36 platform is exclusively for individuals aged 18 and above. This is not merely a legal requirement — it is our moral responsibility to ensure that minors are not exposed to betting activities in any form. All registrations go through a strict age verification process, and we use KYC verification technology to validate submitted information.
If you have underage family members using the same device, we encourage you to use parental control software and ensure your my36 login credentials are always kept private.
Protection Tools
All of the following tools can be activated directly from your my36 account, with no waiting for approval or contacting support.
Set the maximum amount you can deposit into your my36 account per day, week, or month. This limit takes effect immediately once you save the setting, and you cannot raise it instantly — a higher new limit will only take effect after a 24-hour cooling-off period, giving you time to reconsider.
In addition to deposit limits, you can set a net loss limit — the maximum amount you are willing to lose within a given period. Once this limit is reached, your account will stop allowing new bets for that period. This is one of the most effective ways to ensure your play stays within the budget you set for yourself.
Set a time limit for each of your gaming sessions. When the time limit is reached, the my36 system will send a reminder notification. Session time limits help you avoid losing track of time while playing — something that happens very easily in an immersive online gaming environment.
Need a short break? You can activate an account break for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or place any wagers. Your funds remain safe and can still be withdrawn through the normal withdrawal process even while the break is active.
If you feel you need a longer break, the self-exclusion option lets you close access to your account for 6 months, 1 year, or permanently. Permanent self-exclusion is a final decision and cannot be reversed. During this process, my36 will also stop all marketing communications to you.
You can choose to opt out of all promotional communications, bonus offers, and advertisements from my36. This helps reduce gambling urges triggered by promotions. This setting can be changed at any time via your account profile page and takes effect within 48 hours.
Recognise the Signs
Gambling problems rarely start suddenly. They usually develop gradually. Recognising the early signs is key to getting help before the problem becomes more serious. Review the following list honestly:
You gamble with money meant for essential needs such as rent, bills, or food.
You constantly think about gambling — planning your next session or replaying past wins and losses.
You increase your wager amounts to get the same level of excitement as before.
You try to "chase" your losses by continuing to play even after losing a significant amount.
You lie to family members or friends about how much time or money you spend gambling.
You feel restless, irritable, or unable to sleep when you haven't played for a period of time.
You neglect work, family, or other responsibilities because too much time is spent gambling.
If you identify two or more of the signs above in yourself, we encourage you to use my36's self-control tools or contact our support team for further guidance.
Self-Assessment
Answer the following questions honestly. This is not an official test, but it can give you a clearer picture of whether your gaming habits are still under control.
Have you ever felt the need to play with increasingly larger amounts to achieve the same level of excitement?
Have you ever tried to stop or reduce your gambling but were unable to?
Do you gamble to escape problems or negative feelings such as stress, anxiety, or sadness?
Have you ever borrowed money or sold belongings to fund your gambling?
Has a family member or friend ever expressed concern about your gambling habits?
Have you ever felt regret or guilt after a gambling session?
Have you ever missed work or study time due to online gambling activities?
If you answered "yes" to three or more questions, we recommend speaking with someone you trust or contacting my36 support for a confidential, no-obligation discussion.
How to Use
All control tools are accessible directly from your account settings menu. The activation process takes less than two minutes.
Enter your username and password on the my36 login page. Make sure you are using a secure device and a trusted internet connection.
Click the profile icon in the top right corner of the platform, then select "Account Settings" or "Responsible Gaming Controls" from the dropdown menu.
Choose the type of control you want to set — deposit limit, loss limit, session time limit, account break, or self-exclusion — from the list of available tools.
Enter your desired limit value or duration, review your selection, then click "Save Settings". New limits take effect immediately for lower limits.
The my36 system will send a confirmation email to your registered address every time a change to your self-control settings is made, as a record and reminder for you.
The my36 support team is available 24 hours a day via live chat on the platform to help you use any of the available self-control tools.
Frequently Asked Questions
Not sure about something? The FAQs below cover most things my36 members typically ask about responsible gaming.
Still have questions? The my36 support team is ready to help you via live chat on the platform, 24 hours a day, 7 days a week.
Join my36 with Confidence
Create a my36 account and enjoy a gaming experience backed by the most comprehensive self-control tools in Malaysia. Over 500,000 members have trusted our platform.